Privacy Policy

iEye uses the information you provide to respond to enquiries, arrange inspections and prepare property reports. This policy describes the intended handling of personal information under South Africa’s Protection of Personal Information Act (POPIA).

What we collect and why

Booking requests include your name, contact details, property address, service preferences and notes. Inspection records may include property photographs, observations, timestamps and location where permission is granted. We use this information for the requested service and related administration.

Access and sharing

Authorised staff may access records needed for their work. Report links may be shared with the owner and anyone to whom the link is forwarded. Service providers may process information to host and support the service. We do not treat a booking request as consent to marketing campaigns.

Your rights

Under POPIA you have the right to:

• ask what personal information we hold about you and receive a copy;
• ask us to correct information that is wrong or out of date;
• ask us to delete or anonymise your information, where we are not required by law to keep it;
• object to processing, or withdraw consent where consent is the basis; and
• lodge a complaint with the Information Regulator (inforegulator.org.za).

We respond to requests within 30 days. Please contact our Information Officer below.

Retention and security

Access is limited to authorised staff and every view or change of personal records is logged. Enquiries are kept only for as long as needed to respond. Inspection records are kept for the period set by the company. Invoices, payments and other financial records must be kept for at least five years under South African tax law, so these are retained even when other information is deleted.

Information Officer

Information Officer details will be published here.

Privacy notice version 1.0.